Cancellation & Refund Policy

Cancellations

You can change or cancel an order within 2 working hours of placing it, or at any time before you approve the design mockup, whichever is later. Once production has started, custom-printed items cannot be cancelled.

Damaged, wrong or short deliveries

Raise a claim from your dashboard within 48 hours of delivery, with an unboxing video and photos. After verification we will reprint the affected pieces at no cost or refund them, at your choice.

Not eligible

• Errors in artwork, spelling or sizes that were approved in the mockup
• Minor colour variation (±5%) between screen and fabric
• Claims raised after 48 hours or without an unboxing video

Refund timelines

Approved refunds are processed to the original payment method within 5–7 working days.